Our inspection equipment is professional-grade and built to be used in the field. Because we can’t know how a camera has been handled once it’s put to work, all sales are final. The only exception is equipment that doesn’t work when it first arrives, which is explained below. Please read this page before placing your order.
Shipping
Processing time. Orders ship within 3–5 business days after they’re placed. Business days are Monday through Friday, not including holidays. You’ll receive an email with tracking information once your order ships.
Where we ship. We ship to addresses within the United States. For shipping outside the United States, please contact us before ordering for a shipping quote.
Shipping costs. Shipping costs are calculated and shown at checkout before you pay.
Inspect your order when it arrives
Please open and inspect your order as soon as it’s delivered.
Damaged in shipping. If the box or equipment arrives visibly damaged, contact us within 48 hours of delivery with photos of the damage, the packaging, and the shipping label. Keep all packaging until the issue is resolved, since the carrier may need to inspect it.
Wrong or missing items. If you received the wrong item or something is missing from your order, contact us within 48 hours of delivery and we’ll make it right.
Equipment that doesn’t work on arrival
If your equipment does not work when you first unpack and power it on, we will repair or replace it. To qualify:
- You must contact us within 48 hours of delivery.
- The equipment must not have been used for any inspection or inserted into any pipe, drain, manhole, or other structure.
- The equipment must be in the condition it arrived in, with all original parts, accessories, and packaging.
- You’ll need to describe the problem and, if possible, send photos or a short video showing it.
Once we approve the claim, we’ll send return instructions and cover the return shipping. When we receive the equipment, we’ll inspect it and either repair it or replace it with the same item, at our discretion.
If our inspection shows the equipment was used, was damaged after delivery, or works as intended, we’ll return it to you and you’ll be responsible for the shipping costs both ways.
We do not offer refunds. Equipment that qualifies under this section is repaired or replaced, not refunded.
What is never covered
We cannot accept returns, exchanges, or claims for:
- Equipment that has been used for any inspection or inserted into any pipe, drain, or structure
- Damage from use, handling, or storage, such as crushed or kinked push cables, cracked lenses, bent skids, or water inside the camera head
- Normal wear and tear
- Equipment that has been opened, modified, or repaired by anyone other than us
- Change of mind, ordering the wrong model, or no longer needing the equipment
- Problems reported more than 48 hours after delivery
Warranty
Prowler camera systems and parts are sold as-is, with no warranty beyond the 48-hour coverage for equipment that doesn’t work on arrival described above.
RinnoVision RV-MAX 360 systems include a one-year manufacturer warranty from RinnoVision, subject to RinnoVision’s warranty terms. Warranty claims are handled by the manufacturer, and we’re happy to help you get in touch with them.
Order changes and cancellations
If you need to change or cancel an order, contact us right away. Orders that have not shipped yet may be changed or canceled at our discretion. Once an order has shipped, it can’t be canceled.
Contact us
To report a problem or ask about an order, include your order number and contact us:
Email: info@specialtytrenchless.com Phone: (708) 267-6906 Mail: Specialty Trenchless, PO Box 542, Mokena, IL 60448