This Privacy Policy explains what information Specialty Trenchless (“we,” “us,” or “our”) collects when you visit specialtytrenchless.com, place an order, or contact us, and how we use it. We keep this simple: we collect what we need to sell you equipment and answer your questions, and we don’t sell your information.
Information we collect
When you place an order, we collect your name, company name (if you provide it), billing and shipping address, email address, and phone number. We also keep a record of what you ordered and what you paid.
When you fill out a form, such as a quote request or a PACP training inquiry, we collect the information you enter, like your name, company, email, phone number, and details about your job or questions.
When you browse the site, our website and hosting provider automatically record basic technical information, such as your IP address, browser type, and the pages you visit. This is used to keep the site running, secure, and fast.
Payment information
Payments are processed by Stripe. Your card number is entered directly into Stripe’s secure payment form and is never stored on our website or seen by us. Stripe handles your payment information according to its own privacy policy. Stripe may also use your information to detect and prevent fraud.
How we use your information
We use your information to:
- Process, ship, and support your orders
- Calculate and collect the correct sales tax
- Respond to quote requests, training inquiries, and other questions
- Send order confirmations, shipping updates, and other messages related to your purchase
- Keep our website secure and prevent fraud
- Meet our legal, tax, and accounting obligations
We do not send marketing emails unless you’ve asked to hear from us.
Who we share it with
We don’t sell or rent your personal information. We only share it with service providers that help us run the business, and only as needed for them to do their job:
- Stripe, to process payments and calculate sales tax
- Shipping carriers, to deliver your order
- Our website host (SiteGround), which stores our website and its data
- Our email provider (Google), which delivers the emails we send and receive
- Equipment manufacturers, such as RinnoVision, if you need help with a manufacturer warranty claim
- Our accountant and tax authorities, for tax filing and recordkeeping
We may also share information if required by law, or to protect our rights, our customers, or the public.
Cookies
Our website uses cookies, which are small files stored in your browser. We use them to keep items in your cart, keep you logged in to your account, and complete checkout securely. Stripe also uses cookies during checkout to help prevent fraud. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.
How long we keep it
We keep order records for as long as needed for tax, accounting, and legal purposes, which is typically at least seven years. Form submissions are kept as long as they’re useful for following up with you. You can ask us to delete information we’re not required to keep.
Your choices
You can contact us at any time to:
- Ask what personal information we have about you
- Correct information that’s wrong
- Ask us to delete your information, unless we’re required to keep it
- Stop receiving any emails from us
Security
We use secure (HTTPS) connections across our website, and payments are handled by Stripe rather than stored on our site. No method of transmitting or storing information is completely secure, but we take reasonable steps to protect it.
Children
Our website and products are intended for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.
Contact us
If you have questions about this Privacy Policy or your information, contact us:
Email: info@specialtytrenchless.com Phone: (708) 267-6906 Mail: Specialty Trenchless, PO Box 542, Mokena, IL 60448